Customer complaints

We at SEB strive to give you a good customer experience. If we have failed to do so, we ask you to be in contact with us so that we can enhance our service and pass on any development ideas. You can find our contact information at www.seb.fi/en. You can also contact your contact person at SEB directly.

We will handle your complaint without delay and we will contact you within 5 working days. If the complaint needs investigation, we will handle it within 15 working days.

If you are not satisfied with the response you have received from SEB regarding your complaint, you can contact the following external, independent parties:

Vakuutus- ja rahoitusneuvonta, FINE (www.fine.fi)
Kuluttajariitalautakunta, KRIL (www.kuluttajariita.fi)
Finanssivalvonta (www.finanssivalvonta.fi)